The Four Different Types of Work Functions

By Mark Nyman | June 4, 2020

Key Takeaways:

  • Organizations require various types of work to function effectively. However, it is critical to recognize that all work is not created equal.
  • Some work more fully optimizes distinctive capabilities to customers and some work needs to be done to keep the business running.
  • Value is greatly increased when the work that delivers customer value and distinctive capabilities is a top priority.

Work can be categorized within the following types of work: advantage creating, strategic support, essential support, and non-essential. Each type of work adds a different type of value to your customers and investors. Companies that win the marketplace build customer confidence by focusing on the work that best delivers what customers want and that build distinctive capabilities.

The slideshare above provides a foundational explanation of the various types of work. Read through the information and consider how your organization and team members might improve if resources were realigned to optimize the work that creates a competitive advantage.

Let RBL work with you, implementing our outside in methodology, to ensure the work being done is creating the distinctiveness your customers desire. Contact us to start making improvements.

Mark is a consultant at The RBL Group and is a recognized expert in organization design and transformation. He has consulted with Adidas, AT&T, Merck, Pfizer, Rio Tinto, and many other top companies. 

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