Thank you.
You are now signed up to receive our latest insights and research.
Latest Thinking
Shaping the global agenda on building human capability through Organization, Leadership, Talent, and Strategic HR.
-
Healthcare’s Opportunity: Breakthrough Performance May Be Hiding in Plain Sight
ArticleOctober 2026Norm Smallwood, Mike Panowyk, Harrison JamesBefore building or acquiring the next facility, healthcare leaders should ask how much value is already hiding in the locations they run. Drawing on work with hotels, restaurants,
-
The Critical Role Trap
ArticleJuly 2026Leslie Ann Kawai, Norm SmallwoodMost succession plans begin with a list of critical roles, which sounds strategic — until you ask what "critical" means.
-
Current Performance ≠ Future Potential
ArticleJune 2026Erin Wilson Burns, Leslie Ann KawaiCurrent Performance ≠ Future Potential
-
Are We Overestimating Leadership Potential? The Role Complexity Gap
ArticleMarch 2026Leslie Ann Kawai, Erin Wilson BurnsMany succession plans fail by overestimating leadership potential. Learn how role complexity determines true readiness for future leadership roles.
-
In an AI-Moderated Economy, Brand Trust is an Execution Problem
ArticleJanuary 2026Norm Smallwood, Jeff GrayInvocation is no longer just about discovery. Brands must align AI-ready commerce with real workforce capability to deliver trust, reliability, and outcomes at scale.
-
The New Bottom Line: Turning Intangibles Into Business Value
ebookJune 2025Download The New Bottom Line eBook and discover how leading organizations turn culture, leadership, and unity into measurable business value.